Progressive Web Apps – The Technology Leading the Way in Customer Engagement

If youโ€™re not from a technical background, itโ€™s unlikely that youโ€™ve heard of Progressive Web Apps, but lying behind some of the best interactive experiences and websites is Progressive Web App technology. Think Pinterest, Twitter, Trivago, Spotify, Uber, Instagram, Forbes, Financial Times and these are just a handful of examples.  

Progressive Web Apps are fast becoming the next natural step in the development of web and app technology, in fact, they are perhaps one of the biggest upgrades to the internet in a decade. And, as an early adopter of the technology we have seen enormous benefits for our clientsโ€™ interactive sales experiences but before we dive into that let’s discuss first what is a Progressive Web App (PWA)? 

In simple terms, PWAs combine the very best attributes of responsive websites and native apps.  

But, what does this mean in terms of actual features and benefits? 

Well, there are so many but the most valuable ones are listed below: 

FeatureNative AppResponsive WebsitePWAWhat's the PWA benefit?
Works offline๐Ÿ˜Š๐Ÿ˜’๐Ÿ˜ŠOnce a visitor has used the app, assets can be cached on the device allowing it to load instantly, and work with limited or no internet connection which makes for a much better user experience and of course is much more preferable than a no network connection message
Push notifications๐Ÿ˜Š๐Ÿ˜’๐Ÿ˜ŠNotifications like the ones we're all used to can be sent via the app, providing relevant content to users whenever and wherever improving re-engagement by ensuring content is always relevant and meets the users' needs
Branding๐Ÿ˜Š๐Ÿ˜’๐Ÿ˜ŠCreate a bespoke experience with custom app icons, splash screen, change the browser colour scheme or hide the address bar, just like a native app
Kiosk mode๐Ÿ˜Š๐Ÿ˜’๐Ÿ˜ŠFull-screen experience. This gives a much more immersive and engaging experience - all attention can be focused on the content so there are no distractions with a browser
App icon๐Ÿ˜Š๐Ÿ˜’๐Ÿ˜ŠJust use the Add to Homescreen or Install functions on your device and a few seconds later it's installed, just like a native app, without the need for app stores and having to dig around there
Cross platform๐Ÿ˜’๐Ÿ˜Š๐Ÿ˜ŠCode needs to be written just once and it can be deployed across multiple platforms, Android, iOS, macOS or Windows. This keeps costs down by reducing development time, as well as maintaining consistency with the overall look and feel on different devices which in turn increases familiarity and engagement with the user
Search Engine Friendly (with SSR)๐Ÿ˜’๐Ÿ˜Š๐Ÿ˜ŠUsing server-side rendering techniques, your PWA can be indexable by search engines just like normal web pages. From an SEO point of view this is a biggie to boost rankings
No download required๐Ÿ˜’๐Ÿ˜Š๐Ÿ˜ŠCan be accessed just through a URL, there is no need for app stores (and approval processes) making it much easier for users to find and adopt
Mobile friendly๐Ÿ˜Š๐Ÿ˜Š๐Ÿ˜ŠThey can be developed to be fully responsive to work on whichever device users have, mobile, desktop, tablet etc.
Analytics๐Ÿ˜Š๐Ÿ˜Š๐Ÿ˜ŠGoogle analytics can be applied in the development phase so that unique insights into browsing behaviour can be seen showing what content is working and what's not, great for marketing to be able to sharpen up on messaging
Background updates๐Ÿ˜Š๐Ÿ˜’๐Ÿ˜ŠPerform seamless updates to the app in the background, with or without informing the user, meaning users can get the latest features without having to download updates from an app store or be subject to review by Apple or Google

A positive user experience improves customer engagement, retention, and loyalty. And, as you can see just from a quick glance of the above, PWAs are storming ahead in making the overall user experience fast (just on this point alone, they are 15x faster than native apps, according to the AppInstitute), accessible and reachable making them the perfect go-to technology to support any businesses strategic growth. Many experts believe that PWAs are the future of mobile development. 

Gartner predicts that PWAs will replace 50% of mobile apps in 2020

Growth has been exponential when it comes to mobile use and numbers are increasing daily. People prefer to interact with mobile apps rather than websites with rich functionalities, faster loading times and seamless connectivity.  

But, the technology comes to nothing if the content isnโ€™t great. And, in these days of multiple technology platforms and content overload – it’s even more crucial than ever to always start with your audience first and not your technology. 

Knowing what is most important to your audience is absolute key – you have to put yourself in your audienceโ€™s shoes and ask those all-important questions:

  • โ€˜What do they want?โ€™
  • โ€˜What do they need?โ€™
  • โ€˜Whatโ€™s their current reality?โ€™ 
  • โ€˜What are their pressures?โ€™ 
  • โ€˜What excites them?โ€™
  • โ€˜What wows them?โ€™  

Knowing the answers to these questions will help you to define the userโ€™s journey, decide on the most relevant content and the visuals to create a personalised experience. The more personalised an experience the better – authentic, human content makes for a much greater, immersive experience and with the right technology thatโ€™s when you start to see the magic happen.

Interactive presentation touchscreen

If you want to work smarter and embrace the significant advantages of best-in-class technology with PWAs to improve those customer conversations and win business, weโ€™d love to hear from you.  

Holly Worthington

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Need a hand crafting your story?
We know our work is about starting the conversations that matter to you and your business. So we get straight down to business, taking an honest, thoughtful and insightful approach to bringingย your story to life. If youโ€™d like to find out how we can help, please get in touch.
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